
Important Notice
Studio Zoo agrees to
provide the client web hosting for a
monthly/quarterly/semi-annual/annual fee. Studio Zoo will
never require clients to advertise for Studio Zoo on their
website in any way shape or form unless agreed upon such as
a non-profit organization receiving complimentary hosting.
Clients are allowed to use the service for
business/commercial or personal websites or content. Studio
Zoo reserves the right to change this agreement at any time
without notice.
Contents
All services
provided by Studio Zoo may be used for lawful purposes
only. Transmission, storage, or presentation of any
information, data or material in violation of any United
States (or any other country) law is prohibited. This
includes, but is not limited to: copyrighted material,
material that is threatening or obscene, or material
protected by trade secrets and other statue. The subscriber
agrees to indemnify and hold harmless Studio Zoo from any
claims resulting from the use of the service which damages
the subscriber or any other party.
Examples of Non-Acceptable
Contents or Links
Background Running Programs
We do not allow
background-running programs. This includes any IRC related
software such as bouncers and bots. In certain cases we may
allow programs to run continually in the background, these
are considered on a one to one basis and an extra charge
will be incurred based on system resources used and
operational maintenance needed.
Banned Scripts
You are free to use
any scripts you wish provided they do not affect the normal
operations of the server and they are not mentioned
specifically below. Scripts that are commonly known for
causing server disruption include large cgi-based message
forums, chat programs, auctions, and banner exchanges. In
the event a script affects normal server and/or
administrative operations, Studio Zoo reserves the right to
disable the account pending client cooperation and
resolution.
Violation of
indecency and obscenity laws can result in criminal
penalties.
Intellectual Property Rights
Material accessible
to you through Studio Zoo's Services may be subject to
protection under the United States of America (or any other
country) copyright laws, or laws protecting trademarks,
trade secrets or proprietary information. Except when
expressly permitted by the owner of such rights, you must
not use the Studio Zoo Service in a manner that would
infringe, violate, dilute or misappropriate any such rights,
with respect to any material, which you access or receive
through the Studio Zoo Network. If you use a domain name in
connection with the Studio Zoo Service or similar service,
you must not use that domain name in violation of any
trademark, service mark, or similar rights of any third
party.
Defamation
Defamatory speech
distributed over the Internet can result in civil liability
for the defamer.
Refusal of Service
Studio Zoo reserves
the right at its sole discretion to refuse or cancel
service. Violation of any of Studio Zoo's Rules and
Regulations could result in a warning, suspension, or
possible account termination. Accounts terminated due to
policy violations will not be refunded. Free domains which
have been granted for customers paying annually are released
to the customer at the end of there hosting period. Domains
terminated due to policy violations will not be released to
the customer.
Spam or Unsolicited E-Mail
You must not use the
Studio Zoo Network, Studio Zoo equipment or any Studio Zoo
email address in connection with the transmission of spam,
flames, mail bombs, or substantially similar, unsolicited
email messages. Your domain may not be referenced as
originator, intermediary, or reply-to address in any of the
above. This prohibition extends to the sending of
unsolicited mass mailings from another service that in any
way implicates the use of the Studio Zoo Network, Studio Zoo
equipment or any Studio Zoo email address. A message is
considered unsolicited if it is posted in violation of a
newsgroup charter or if it is sent to a recipient who has
not requested or invited the message. For purposes of this
provision, merely making one's email address accessible to
the public will not constitute a request or invitation to
receive messages.
If you are found to
have spammed, Studio Zoo reserves the right to disable your
domain without warning. In addition, Studio Zoo may impose
a $50 penalty for each spam policy violation. Studio Zoo
solely reserves the right to refuse or cancel service to
known spammers. Lastly, Studio Zoo reserves the right to
determine what violates this policy. As such, any violation
may result in cancellation of services without refund.
Abuse
Any attempts to
undermine, slander, libel, threaten, or cause harm to a
Studio Zoo server, customer, employee, or the company
directly is strictly prohibited and is grounds for immediate
termination without refund. In addition, we will pursue all
attempts to the fullest extent of the law.
Indemnification
Customer agrees that
it shall defend, indemnify, save and hold Studio Zoo (or
it's employee's/owners) harmless from any and all demands,
liabilities, losses, costs and claims, including reasonable
legal fees asserted against Studio Zoo, its agents, its
customers, officers and employees, that may arise or result
from any service provided or performed or agreed to be
performed or any product sold by customer, it's agents,
employees or assigns. Customer agrees to defend, indemnify
and hold harmless Studio Zoo against liabilities arising out
of; (1) any injury to person or property caused by any
products sold or otherwise distributed in connection with
Studio Zoo server; (2) any material supplied by customer
infringing or allegedly infringing on the proprietary rights
of a third party and (3) copyright infringement. Customer
agrees to limit the liability of Studio Zoo to the amount
paid for service.
special Offers
When the applicable
offer is being ran and you will have a valid promo code:
The terms &
conditions for our special offers are plain and simple.
All we ask is that
you stay with us for a minimum of 1 year. If you stay for 1
year or longer and then decide to leave you are free to your
website and any work that we have done for you, with you to
your new host – FREE of charge or penalty.
Refund and Cancellation Policy
For payment, Studio
Zoo accepts PayPal or No-check. Studio Zoo invoices
exclusively via e-mail. Studio Zoo does not send out
invoices via postal services.
You may cancel your
account at any time after the first year. Fees/donations
are non-refundable under any circumstances during the first
year. After the first year partial refund is dependent on
the service purchased and the date of cancellation.
Late Payment
Please note All
Payments are done automatically on an annual basis.
Any account whose
payment status is not current as of the start of the next
billing period is deemed late. Generally, customers are
given a 10 day grace period after which the account is put
on suspension.
You will receive a
payment reminder everyday from the start of your payment due
date. If after 30 days payment has not been received or we
have not been contacted regarding payment, your account will
be terminated without any further notice. Reactivation of
closed accounts due to delinquency incurs a £15 reactivation
fee as well as payment of the balance due in full. For late
payments please email
HERE!!! to arrange payment.
Cancellation
If you have passed
your first year of hosting, you must email
HERE!!! giving 30 days notice of cancellation.
Please supply: your
Name, domain name, username, password and your reason for
canceling.
Disclaimer
Studio Zoo will not
be responsible for any damages your business may suffer.
Studio Zoo makes no warranties of any kind, expressed or
implied for services we provide. Studio Zoo disclaims any
warranty or merchantability or fitness for a particular
purpose. This includes loss of data resulting from delays,
non-deliveries, wrong delivery, and any and all service
interruptions caused by Studio Zoo and its employees.
Studio Zoo makes has a 99.5% Uptime expectation. If your
site has not been up for at least this percentage by the end
of your first year we will offer a % reduction on your next
annual fee. This does not include downtime due to services
that are beyond the normal control of Studio Zoo e.g.
pipeline failure, service provider failure etc.
Studio Zoo keeps
weekly backups of their servers. Studio Zoo can accept no
responsibility for any loss of data or consequences arising
from this. Studio Zoo always advises clients to back up
their site data regularly for its own protection.
Studio Zoo
furthermore expects that its customers who provide hosting
services (resellers) to others will ensure its customers
fully comply with all applicable laws concerning the privacy
of online communications and any other policy of Studio
Zoo. A customer's failure to comply with those laws will
violate this policy.
If a customer
provides hosting services (resellers) to others and decides
to cancel their reseller hosting account with Studio Zoo
then Studio Zoo will not be responsible for maintaining
hosting for the resellers customers.
Finally, Studio Zoo
wishes to emphasize that in accepting services, customers
indemnify Studio Zoo for the violation of any law or Studio
Zoo policy, that results in loss to Studio Zoo or the
bringing of any claim against Studio Zoo. This means that
if Studio Zoo is sued because of activities of the customer
that violate any law, or this policy, the customer will pay
any damages awarded against Studio Zoo, plus costs and
reasonable legal fees.
Failure to comply
with any of our terms & conditions will result in grounds
for immediate account deactivation.
Studio Zoo reserves
the right to change, edit, or update the policies contained
in this document, along with the content on our website at
any time for any reason without notice.
Ip limits
Seo ip limit -
Accounts can only use the allotted amount of ip's that come
with a package to use toward seo. If your package does not
come with an ip you will be allowed only 1 ip address for
seo. Ip's used for ssl's and valid uses will never been
turned down. If found frauding ip's for seo past these
limits the account(s) will be up for suspension and or
termination.
Ip class's - Studio
Zoo can not promise that we will be able to provide
different ip classes on a single server. If we so happen to
get more then one class this can be done. This all depends
on what is available from our datacenter.
Due to a shortage of
IP addresses around the world each dedicated IP must be
requested via the dedicated IP request form and will only be
given if the requester has a complete and valid reason.
Dedicated servers will be charged a one time fee of $10 for
each order.
Server Limits
-
25% cpu and or
memory for 3 minutes.
-
Combined 5% CPU
& RAM over 24 hours.
-
250 email limit
per domain per hour.
-
50 concurrent
database connections at one time.
-
Apache threads
to be open no longer then 999 seconds.
-
Php upload limit
of 15 megs.
-
Max php session
time of 300 seconds or less.
-
Limits are
subject to change at anytime.
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